How do I raise a complaint?

We’re sorry if you’ve experienced an issue with our services. We try our hardest to ensure patient satisfaction; however, despite our best efforts, there may be occasions when patients are unhappy with their care. It is important to let us know so we can improve.​ You...

Why do you need a copy of my care records?

We request access to relevant care records to ensure your assessment and any subsequent treatment are safe, accurate, and clinically appropriate. Your care records help our clinicians understand your medical history, current and past treatments, and any existing...